Arctic Adventures

Arctic Adventures

Headquarters in Reykjavik, Iceland

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Number of tours
20
Age Range
6-99
Number of reviews
1,413
Rating
4.5/5
Response rate
96%
Response time
within 1 day

Arctic Adventures Reviews (1,412)

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Accommodation
4/5
Transportation
4.5/5
Meals
4/5
Value for money
4.5/5
Guide
4.5/5
  • RR
    Written on April 23rd, 2025
    Outstanding! Cheers to Gunnar our tour guide who was excellent
  • A
    Really enjoyed the five day tour and saw some fabulous nature and scenery. My only criticism is that we did see a lot of things duplicated like many beaches and…
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  • DM
    Unfortunately, we were told right at the start of the tour that we wouldn't be able to see any auroras. In the end, we did see them, but we didn't actively look…
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  • CB
    Written on April 8th, 2025
    Amazing - well organised, punctual and wonderful tour operators
  • 6 Day - Around Iceland Adventure reviewer 5
    Written on April 7th, 2025
    While I had high expectations for this trip, several issues significantly impacted my experience: • Transportation Issues: A mini bus was provided for 17 peopl…
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    Arctic Adventures commented on this review
    Dear Nuha, Thank you for your feedback. We have already addressed your concerns via email and provided a resolution. We take all guest comments seriously, as they help us continually improve our services. After reviewing your feedback, we’d like to further address each point publicly: Transportation Issues. We understand the minibus did not meet your expectations for comfort during longer journeys. The Sprinter minibus is designed to accommodate small groups and offer safe travel in conditions where larger buses might not be suitable. The vehicle was thoroughly inspected and maintained according to Icelandic regulations, ensuring its roadworthiness. It is also important to note that our tours focus on providing small-group experiences, and the minibus was the best option to facilitate this. We understand that individual preferences may vary, and we regret that the vehicle did not meet your personal comfort expectations. Guided Tours. We regret that the guiding experience did not meet your expectations. While the driver on your tour also acted as the guide, they were experienced and friendly. We understand that your expectation might have been for a professional tour guide with specific expertise in the region. We apologize for any inconvenience caused by this, but the driver-guide combination is part of the service we offer for small-group tours. Our guides are knowledgeable and always strive to create a positive experience for our guests. However, we appreciate that expectations can vary, and we’re sorry that you felt the briefings and information provided throughout the day were not up to your standards. We will certainly review our communication processes to ensure our guests’ expectations are met more clearly in the future. Sightseeing and Break Stops. We appreciate your feedback on the timing of stops. Please know that our guides have the flexibility to adjust the itinerary based on factors such as weather, road conditions, and guest preferences. We aim to ensure that the experience is enjoyable for everyone. Regarding the stops at gas stations and supermarkets, these are important for stocking up on essential supplies like snacks and coffee, particularly when traveling through more remote areas of Iceland. While we understand that these stops may not have been of particular interest to you, they are important for ensuring that all guests are well-prepared, especially when traveling in parts of Iceland where services are few and far between. Activities Cancellation (Whale Watching). We apologize for the cancellation of the whale-watching tour due to weather conditions. While we offered other experiences during the day, we understand your disappointment, especially with the timing and communication around the cancellation. We’ll improve how such cancellations are handled in the future. The refund was issued promptly. Customer Service and Response Times. We strive to respond promptly to all inquiries, and we regret that you felt unsupported during your trip. Our records show we responded within 72 hours (mostly under 36 hours), but we understand the delay was frustrating, and we’re working on improving our communication for future guests. We always recommend using alternative ways like phone or chat for time sensitive requests and can confirm that these methods were not used in communication with us, and neither were the issues addressed to the guide. Accommodation. We’re glad to hear that the accommodation met your expectations. We always aim to provide a comfortable stay for our guests. Conclusion. We sincerely appreciate your feedback and understand that your experience was not entirely as you had hoped. While we have made every effort to address the concerns raised and provided alternative solutions where possible, we regret that your expectations were not fully met in some areas. As part of our commitment to ensuring a positive resolution, we have decided to issue a partial refund. This is intended to acknowledge the inconvenience caused, and we hope it helps to resolve some of the issues you encountered. We trust this detailed response clarifies the situation and provides a better understanding of our processes. If you have any further questions or concerns, please feel free to contact us. We value your feedback and will continue working to improve our services. Should you need any further assistance, please do not hesitate to reach out to us.
  • HK
    Written on April 2nd, 2025
    Beautiful trip, everything was well organized and taken care of. Ronan was such a wonderful guide, always made us laugh and had much expertise regarding Iceland…
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  • CG
    A nicely planned trip with a full itinerary. As an observation, a trip with Northern Lights in the title should have a dedicated plan to search for the lights. …
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  • 8 Day - Iceland Northern Lights Tour reviewer 8
    Written on March 30th, 2025
    My husband and I recently cam back from this 8 days northern lights tour. This trip will always be very special for many reasons. Ronan was our tour guide and I…
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  • PJ
    Written on March 20th, 2025
    Great trip with Adolf. He took us to all the main sights plus a few extra. He had a good sense of humour and praised our group often for our punctuality. The…
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  • TH
    Written on March 20th, 2025
    Well organised. Nice hotels. Seen the attractions and iconic landscape of Iceland.

Arctic Adventures Tours

Arctic Adventures Videos

About Arctic Adventures

 

Arctic Adventures is a leading Icelandic tour operator with over 30 years of experience servicing clients in adventure tours in Iceland. Our tour company offers a great selection of guided adventure tours in Iceland, including glacier tours, self-drive, group, incentive, mountain climbing, ice climbing, cross country skiing and more. We have a tour for people of all ages.
If you or your travel group is looking for an adventure with environmental sustainability and your safety in mind, Arctic Adventures is a good choice as the tour operator for your next Iceland vacation.
 
 
 
 
 
 

Highlights

Operating in Iceland since 1983
Highly qualified adventure guides
Wide range of tours all over Iceland
Strong Focus on environmental responsibility
Small group experiences

Sustainability

As Iceland’s largest tour operator, we recognize our responsibility and are committed to operating more sustainably and promoting responsible travel. We do this not only among our guests but also among everyone who comes across our websites and social media pages, encouraging travelers to behave respectfully, non-invasively, and to make meaningful decisions. As a successful market player, we’re aware that our potential guests are well-informed and demand quality service. When choosing from the wide array of Icelandic tour operators, our potential guests always prefer the more responsible service provider. We expect the number of eco-conscious travelers to grow rapidly in the future.

Arctic Adventures carried out a customer survey to find out about attitudes towards the environment, climate change, and tourism’s effects on Iceland. The results showed that not only are the majority of tourists concerned about the environment, but their worries grow after seeing Iceland firsthand.

To satisfy our potential customers’ needs and ease their concerns about the negative impact of their travels, it’s essential for us to maintain high-quality service and work towards sustainable operations. This not only brings great rewards for our business but also offers benefits to the environment, the communities living in the destinations, and, of course, to our customers. A more eco-friendly holiday is always a better holiday.

The roots of our company lie in our passion for Icelandic nature. It provides the adventure itself, as the environment is our beloved playground. There are only a few inhabited places in the world where the natural environment remains as untouched as it is in Iceland. This is something we take great pride in and are focused on preserving.

THE PRINCIPLES OF OUR SUSTAINABILITY POLICY
Ensuring that future generations can experience the same things that we can experience today requires careful planning. During everyday operations, it can be easy to lose track of our long-term goals. A good sustainability policy is like a business plan; it controls the processes from the lowest level of operation up to the systematic regulations, starting small but thinking big. We’re confident that the target that we’ve set for ourselves is realistic, achievable, and efficient.

COMMITMENT
We’re committed to protecting the natural environment, wildlife, and natural resources when developing and managing our tourism activities.

FORWARD-THINKING
Thinking about the long-term, we’re always looking for new and better ways to make our operations more sustainable and aren’t afraid to swim against the current to do so.

ADAPTION
We’re constantly monitoring, re-focusing, re-thinking, and adapting to changes – both environmentally and culturally – to ensure the balance between limits and usage.

RESPECT
To show respect to our guests, we aim to maintain a high standard and provide travelers with quality service and authentic tourist experiences that celebrate and conserve Icelandic nature, heritage, and culture. We respect and support our locals by creating socio-economic benefits for their communities.

COOPERATION
We work closely with relevant Icelandic associations, participating in research and undertaking voluntary work with local communities and landowners in the areas where tours are operated. We make regular donations to organizations and support their efforts in various ways.

PRACTICE AND PROMOTE A LEAVE NO TRACE ATTITUDE
“Take nothing but pictures. Leave nothing but footprints. Kill nothing but time.” So goes the shortened principle that we follow and promote. Every member of the Arctic Adventures family is committed to sharing their love for Icelandic nature and promoting environmental awareness in each of our guests.

PRACTICE
Our tour guides are the most dedicated nature lovers in our company. It was true passion that led them to choose Icelandic nature as their daily workplace and they’re naturally committed to protecting it. Our guides are trained to share their outstanding knowledge with our guests in an entertaining way and to encourage them to behave responsibly so that they leave no trace in Iceland’s fragile environment.

PROMOTE
Sustainable tourism isn’t exclusively dependent on tour operators. It requires the determination of travelers as well. But tour operators play a great role in educating and engaging visitors to behave more cautiously and become more responsible tourists. We put great effort into marketing and promoting our principles to a broad audience. We not only promote them to our guests but also to the hundreds of thousands of readers that visit our websites and social media channels searching for valuable information about Iceland. We truly believe that our words have a great impact.

PRACTICAL STEPS WE ARE TAKING TO BECOME MORE SUSTAINABLE
Our plan to become more sustainable is future-oriented but also based on real, everyday actions. Just like in any business, great achievements in environmental protection can be accomplished by making an effort every single day. Here are some of the practical steps we are taking to support our sustainability policy.

TO REDUCE OUR EMISSIONS
In 2019, we extended our vehicle fleet with three 100% electric, zero-emission cars, lowering our emissions by 50.8 tons of CO2 per year. We aim to purchase more eco-friendly vehicles in the future. We’ve created strict regulations to lessen Arctic Adventures’ idling times. We’ve also installed trackers in our vehicles that send alerts when they’re idling or regularly leaving the engine on. This regulation resulted in a 40% drop in idling times. We avoid long-distance procurement when purchasing products and equipment. We make it possible for our customers to use public transport systems instead of minibusses to get to specific hiking areas where our guided hikes are operated such as Skógar and Þórsmörk, the trailheads of the Laugavegur Trail. We’ve made a deal with Strætó (the official Icelandic public transport company) so that our team members can purchase yearly passes at a better rate to encourage the use of public transport. We’ve made showers available at the office to encourage people to walk, run, or bike to work and back.

TO REDUCE OUR WASTE
We carry out what we carry in. Our guides remove all waste from the tour areas we operate in and dispose of any waste found in the area, even when that waste isn’t connected to the operation of our tours.

We organize clean-up projects in multiple locations around Iceland at least once a year. The team members of Arctic Adventures – which include hundreds of people – regularly participate in such projects organized by others.

We recycle all waste at the office, including paper, plastic, cans, bottles, and compostable waste. We encourage our team to do so out in the field as well. We make sure to properly dispose of all waste including batteries and hazardous waste. This applies to the field of operation as well as at Arctic Adventures facilities and offices.

We’ve eliminated the use of disposable or individually-packaged products where possible. We use multipurpose culinary items on our tours and are extra careful to not use disposable cups for hot chocolate and coffee when served on our tours.

We bring ziplock bags on all of our Highland expeditions to make sure nothing gets left behind, including food, waste, or even toilet paper.

We inform clients of our “Leave No Trace” policy and explain how it applies to them. We ensure no contaminants enter water sources or systems. Our guides carefully inspect campsites and rest areas to ensure they are left in the same condition as they were found, if not better.

TO MINIMIZE THE IMPACT OF OUR OPERATIONS ON WILDLIFE
We’re committed to responsible whale watching and making sure that our actions don’t damage marine wildlife in any way. On our whale watching tours, we strictly follow the Code of Conduct developed by marine biologist experts at IceWhale (the Icelandic Whale Watching Association). This is a set of careful regulations that aim to minimize the impact of whale watching vessels on cetaceans and to increase the sustainability of whale watching operations in Iceland, both for animal welfare and passenger enjoyment.

We support the Orca Guardians, a new organization that helps promote sustainable killer whale watching in Iceland and has developed an orca-specific code of conduct for Icelandic killer whale watching boats.

TO SUPPORT LOCAL BUSINESSES
On our multi-day tours, we regularly visit remote farms and small communities where our guests can purchase handmade souvenirs and try authentic local food. On our tours where meals are included, we use local products to support local farmers and producers. We’ve abolished the use of goods made by companies who fail to recognize environmental guidelines or their workers’ rights. TO

REDUCE PAPER USE
We’ve decided to quit printing brochures or buying advertising in printed mediums. This step was taken to decrease the use of the toxic chemicals used to break down ingredients for paper production and in ink, as the inks used in industrial printing affect the environment in various harmful ways. On our tours, we always accept e-vouchers; no printing needed. We use online documents for all contracts and file keeping. We recycle all the paper at our offices.

TO PROMOTE RESPONSIBLE TRAVEL
We work in close collaboration with Safetravel Iceland, a project from the Icelandic Association for Search and Rescue (ICE-SAR), which promotes safe and responsible travel in Iceland. We support the “The Icelandic Pledge” campaign, which is a project from Promote Iceland, a public-private partnership established to promote Iceland as a tourism destination. The Icelandic Pledge is an online agreement designed to advocate responsible traveling. It offers tourists the ability to sign and take a pledge where they promise to respect nature when traveling in the country. We are members of IceWhale (the Icelandic Whale Watching Association), whose aim is to inform and educate tourists about whale meat consumption in Iceland. The purpose of the campaign “Meet Us Don’t Eat Us” is to gain visitor’s support to end commercial whaling instead of contributing to it by ordering whale in Reykjavík restaurants. During our tours, we discourage travelers from taking natural souvenirs and encourage them to take only photographs instead. Our guides educate all participants on how they can minimize their environmental impact by, for example, staying on marked paths and trails whenever possible.

PLANTING ENTIRE FORESTS IN ICELAND
Arctic Adventures has recently signed a contract with the Iceland Carbon Fund (Kolviður) to plant 10,000 trees in their forests. The fund was started by two non-profit organizations, the Icelandic Forestry Association (Skógræktarfélag Íslands) and the Icelandic Environment Association (Landvernd). Together, they make it possible for companies to offset their unavoidable emissions through donations. The donation will be spent planting trees and expanding Iceland’s forests, thus neutralizing the carbon released into the atmosphere and combating soil erosion. Kolvidur also works to increase public awareness of carbon emissions. Their forests are strategically planted to absorb the maximum amount of CO2 and are protected for a minimum of 60 years until the trees grow strong. During their lifetime, the trees absorb carbon and store it in their root system, trunk, and branches. The forests prevent soil erosion and maintain the storage of carbon in the soil. By planting 10,000 trees in Iceland, Arctic Adventures has offset 46% of its CO2 emissions from 2018. The contract brings us closer to becoming a carbon-neutral tour operator and preserving the beautiful nature we enjoy every day. We also offer our customers the chance to join us in this project by choosing to offset the carbon from their trip with us. This option will be made available in the booking process for specific tours and customers will be offered the option to purchase one tree to plant in the Kolviður forests at each booking. Through this joint effort, we hope to become 100% carbon neutral by the end of 2020.


This op has the following sustainability certifications:
Vakinn Silver Class Environmental Certificate

These are the initiatives that this operator has in place to make your adventure more sustainable:

Sustainability Programs
- Invests a percentage of revenue back into community projects or sustainability projects 
- We host community-building or sustainability projects for tour goers to partake in

Reducing Carbon Emissions
- Offers carbon offsetting solutions to our passengers
- Has a program in place and are working towards becoming fully carbon neutral

Supporting Destinations and Local Communities
- Hires local guides
- Brings our passengers to locally run restaurants & businesses

Reducing Waste
- Does not offer any single use plastic on tour
- Has a recycling program for our guests on tour

Animal Welfare
- Does not offer any tours that include elephant riding
- Does not offer any tours that use animals for entertainment
- We avoid places that sell/eat parts of endangered animals on tour

Transportation
- Uses energy-efficient transportation while on tour

Accommodation
- Tours stay in locally run hotels/accommodations
- Selects accommodation providers that have sustainability programs in place
- Most/all of our suppliers have sustainability programs in place

Company Culture
- Hosts community-building or sustainability projects for staff to partake in
- Educates passengers about sustainability while on tour
- Educates people about sustainability through our marketing
- We are a paper free company
 
 

Arctic Adventures Guides

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+64 4888 0182

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Our team of experienced tour specialists have travelled to hundreds of countries around the globe and have decades of first-hand travel experience to share. Contact us now to have all of your tour-related questions answered!