Costa Rica Adventure (Tortuguero Extension, 10 Days)

Customer Reviews

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  Steve

  · April 9th, 2023
  Costa Rica tour saver was really good! Make...
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  Costsaver commented on this review

  We are delighted you got to experience all the beautiful highlights Costa Rica offers. It’s always great to read when our guests return home from our guided trips with fond memories and a thirst for even more travel experiences; as such, we thank you... Show more
  Trip date: February 2023
• LG

  Leslie

  · May 3rd, 2022
  This was probably the worst tour I've taken. Costa Rica was wonderful, no thanks to the tour. To start, I was told the transfer from airport to hotel would be $50 per person so we opted to get to the hotel on our own. Got a call at the hotel that they had waited for us and couldn't understand why I wasn't there....because I didn't pay for it and wasn't told that it was included!! Next...the tour director, Victor, wasn't reliable. He would give the "company line" and then not follow through. Just one example: we were supposed to make name cards to be used to rotate seats on the bus...never happened! He never learned names, and never made you feel part of a group, so there was no group cohesiveness. The quality of the hotels was not great. They were second rate, cleanliness lacking and many in varying states of disrepair (old). The food was mediocre and I'm not a foodie but lack of variety and lack of hot food when supposed to be hot, or cold when supposed to be cold leaves one desiring more. Each hotel got progressively worse, including location so by the time we got to the end, we were in single beds with a very limited menu to choose from at every meal. The last part of the trip, which everyone referred to as "the beach" was not an "add on" but part f the tour. Yet the tour director did not travel to the beach with the group of twelve, but went back to San Jose to end his tour. Strange....not a problem for me because I have traveled quite a bit by myself, but what actually was I paying for if not for a director who would oversee and make sure things went smoothly, as you will see with the final transfer. Then there was the issue with our transfer from hotel to airport at the end. We were told 7:15 and were there the required 10 minutes early, only to find that another couple was told 7:40 (according to them and the front desk) and were on our same transport! When confronted, Swiss Travel (who apparently is the umbrella for Costsaver) said that the other couple were just late, so as I said to them...someone is untruthful!
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  Costsaver commented on this review

  It saddens us to read that your time away with Costsaver does not seem to have lived up to your expectations, and that this may have been due to a few different elements of your trip that you felt could have been improved upon. Here at Costsaver, we... Show more
  Trip date: April 2022
• EC

  Eleonore

  · April 30th, 2022
  Once the tour began, it was great. However, the pre-tour communication was awful, could never get a quick answer or talk to a human.
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  Trip date: April 2022
• RO

  Randall

  · February 8th, 2020
  Great trip. Well organized and run. Our guide, Victor, did a great job. Highly reccomend.
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  Costsaver commented on this review

  It certainly pleases us to hear about your experience on the Costa Rica Adventure trip with Costsaver. We are very happy to know that we exceeded your expectations and we definitely look forward to welcoming you back soon for more amazing experiences.
  
  Trip date: January 2020
• RL

  Raisa

  · August 18th, 2019
  We just came back from our trip to Costa Rica....
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  Costsaver commented on this review

  It certainly pleases us to hear that your time on the Costa Rica Adventure with CostSaver exceeded all of your expectations. We are exceptionally proud to hear about the effort put in by our staff to ensure the overall success of your trip. That being... Show more
  Trip date: August 2019