Campania Region Highlights, Private Tour

Customer Reviews

• AA

  Ana Paola

  · September 19th, 2024
  Excellent service and they fulfiled all our needs
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  TUI Italia commented on this review

  Hi Paola, thank you so much for your review and for choosing us. I am so glad that you enjoyed your trip.
  Trip date: September 2024
• AB

  Ann

  · September 1st, 2022
  The Amalfi Coast is stunning and the people of Italy were very welcoming and helpful. That being said, there were several issues to overcome with my trip. First, a shout out to Dario, my Pompeii guide - excellent! My first stop was supposed to be 3 nights in Sorrento. My hotel was actually in S'Agnello - an hour walk\$22 taxi ride outside of Sorrento. There is a bus stop but it was 30+minutes away. In addition, the closest restaurants to my hotel were at least a 20 minute walk. As there wasn't a restaurant or even vending machine on the premises, this was a problematic for someone who has some mobility challenges. The hotel was NOT 3 star - it was older, run down with very few amenities. The pool was very nice. 2nd day was to be the Capri tour (amazing!) and, in the original outline it says 'you will be picked up at your hotel'. It was a 7:40 am pickup. The voucher, however, said there was a meeting point. Name of meeting point was provided but no address so I missed the pickup. Another car was sent and all was good - thanks to the folks at the hotel with the language assist. 2nd stop was Amalfi and the accommodations were much better. However, for the lemon grove tour (also amazing, personal and very enjoyable), voucher said I was to be picked up AT my hotel. I called the day before to explain that wouldn't be possible as the hotel was in the square and vehicles were not allowed. Was assured that 'no - driver will be in front of your hotel'. Okay. Next morning - no driver, I called and was told 'he's there waiting for you'. Several calls later, learned there are multiple hotels with the same name and he wasn't at mine. Again, managed to work it out thanks to the kindness of the Italian people. We had a similar issue when it was time to transfer to Napoli where the accommodations were STUNNING. Rather than connect me directly to my driver so that we could find each other, it was 30 minutes of 'he's on his way', 'car trouble', etc, Turns out, he was there the whole time but I didn't have a description of the vehicle (despite asking for one) and he didn't have a description of me or where I was sitting (despite telling them exactly where I was and what I was wearing). My guide for the walking tour in Napoli was wonderful. Next day, was scheduled for a pizza class and the name of the restaurant was provided but not the address. Again, there were multiple locations & driver took me to the wrong one. The Italian people stepped up once again and made it work. My biggest disappointment was that I didn't get to spend much time in Sorrento. I did walk to the bus station one day and went in to town but a storm came through not long after I got there. I was soaked and ended up going back to my hotel. There were many challenges on this visit but, overall, I loved Italy and hope to visit again.
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  TUI Italia commented on this review

  Dear Ann, thank you for your email. We take customer satisfaction seriously and are glad to hear from you. It will allow us to resolve any problems that occur and help us to improve our services. Sant'Agnello is the next town along from Sorrento as... Show more
  Trip date: August 2022