Golden Italy

Customer Reviews

• A

  LindaAnderson

  · January 22nd, 2020
  You can’t hit the browser back action on these pages without losing the partially completed survey...... :( The itinerary was excellent and the reason why I selected this tour. It provides coverage of all regions of the country including cities, coastal/lake regions and historical villages. There is adequate time provided at all locations, and guide/s are helpful in explaining what to see, where to eat etc. This would be the best coach I’ve been on with a guided tour company - helpful having power stations next to seats and seats are large and comfortable. We had a dedicated English guide which was helpful as 95% of the group spoke Spanish and hard to follow what’s happening when it’s in another language!! Originally I was concerned we would miss out of the detailed information on the tour, so it’s great Europamundo provided this service. The guide Antonio was excellent and took the time to show our small English group various sites and monuments of interest. He was well informed of the history and knowledgeable - at one stage I asked someone ask “what tree is that?” and the answer was given ha!! Check in and itineraries were also to plan and on schedule. I felt like we could 100% trust our guide during the tour, was super reliable, and always willing to support with any queries. On a number of occasions I chose not to follow the standard itinerary in some locations, and Antonio was helpful in providing info on alternative sights in the area namely Burano and Torcello in Venice. Having a guide who has extensively travelled themselves is extremely helpful to share personal insight on where to visit and local culture. Even though we did not have Manu as our dedicated guide as he was assigned with the Spanish part of the group, he was extremely helpful and always friendly. I never felt like it was two separate groups travelling on one trip, and the coordination/collaboration between the two guides delivered a seamless journey. The Europamundo orange jacket is actually very helpful in being able to locate the guide at meeting points easily!! This is my second Europamundo trip, and the itineraries allow flexibility to spend time seeing the locations via tour and independently. Great they give time in the town centres too at night on some occasions for more meal choices ie not stuck in hotel at 5pm like other tours do. Overall I would give the trip 10/10...the guide/s, places visited, organisation were all superb...however...three areas of feedback; My transfer pick up on the first day was an unmarked individual/vehicle who had my name but gave no other details... I was not able to identify by brand association the pick up was with Europamundo (and not a random stranger trying to get me into their car). With a previous transfer on a past Europamundo trip, the driver had signage. The driver was lovely though so not a criticism on him. I was given a room in the Florence hotel (2xnights) with a single bed, even though a single supplement was paid. I would assume this covers a double room to pay for the additional charge as part of the tour package. The dinner meal is Salerno hotel was terrible, almost inedible!!! Check out in Ergife was a little less friendly than my first experience with them. And there was unnecessary questions from an individual while I was trying to ask directions at the front desk...I don’t know if he was another guide or a staff member but he was asking about Europamundo. Thanks Europamundo!!
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  Europamundo commented on this review

  Hi, Thanks for your feedback. We´ve noted your comment and passed it to our operations team to review for future itinerariesEuropamundo team :)❤
  Trip date: January 2020

  Review collected by Europamundo
• A

  Anonymous

  · July 19th, 2024
  Our tour guide Filippo is excellent. The hotels some of them they are below 4 stars.
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  Europamundo commented on this review

  Hi, Thanks so much for the kind words! Our guides are some of the best people in the world. Europamundo team :)❤
  Trip date: June 2024