Madrid and Lisbon

Customer Reviews

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  Bronwyn

  · August 4th, 2024
  I enjoyed where we went. My main criticism of europamundo would be that it is a little bit impersonal.....as we traveled 25 days altogether with them, we found that you dont get to know fellow travellers very well as you get divided up every day or two with new guides for the day. Their organization is pretty amazing with hundreds of tourists criss- crossing the network and you get taken to different hotels from others you might meet. Sometimes you might be on the bus 1 or 2 hours of pickups before you start the travels. That can be pretty tiring if you have a long journey that day, or miss out on local sights is annoying. Also, you have very long waits for meal times in a city centre.....on one occasion in Lisbon it was 8 hours from drop off in the city centre until bus transfer back to the hotel, after a morning on the bus looking around the city. A great activity, but a hotel transfer at the end would have been a good option if you were tired from getting up for 7am breakfast. Generally a hotel transfer in lots of situations would have been welcomed, and at the end of the days activity, a transfer is always what is required, but sometimes you have to make your own way back to the hotel eg. in Paris, which was expensive in a taxi if you didn't have anything other than wifi to discover where you should go. On that particular trip it was because there were 3 hotels quite a long way apart, but I didn't think that was my fault!
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  Europamundo commented on this review

  Thank you for sharing your experience. We’re glad to hear you enjoyed the destinations. We understand your concerns about the impersonal nature of the tours and the challenges with transportation and long waits. We strive to provide efficient and... Show more
  Trip date: July 2024
• SM

  Sheri

  · March 21st, 2023
  The tour was a good value and enjoyable. There was a good balance of tours and free time. The hotels were nice and in good locations. Our local guide in Madrid, Julieanna, was excellent. She made sure that full instructions were given and repeated several times and she was available for suggestions and questions. The second part of the trip, to Lisbon, was not as good given that most narration was in Spanish. Our guide, Pedro, did his best to repeat what was said in English, but I feel we might have missed some things. Touring was done via coach with very short stops outside of the bus, no additional tours were included (museum, walking, etc.). Pedro was very helpful with things to see and do in our free time. I do feel that the tour was a good value and highly recommend Tour Radar and EuropaMundo.
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  Europamundo commented on this review

  Hi. We're delighted you found the tour enjoyable and a good value. It's great to hear that there was a good balance of tours and free time, and that the hotels and local guides were excellent. We appreciate your feedback on the narration in Lisbon and... Show more
  Trip date: March 2023
• A

  antonieta

  · March 1st, 2020
  The tour was well organised with very friendly and helpful Tour Guides. The hotels had very good quality and within easy access to all the important attractions. I loved it!
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  Europamundo commented on this review

  Hello antonieta, receive a cordial greeting from us. Thank you very much for taking the time to share your experience, we are pleased to know that your trip was a success, Thank you very much for your comments and we are at your service, Gabriela desde... Show more
  Trip date: February 2020
• KS

  Kenneth

  · October 24th, 2019
  Had a great time. Guide were very informative
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  Europamundo commented on this review

  Hello Kenneth Salmon, receive a warm greeting. We are pleased to know that your trip was a success, Thank you very much for your comments and we are at your service. Best regards . Gabriela Europamundo
  Trip date: October 2019
• CB

  Carmel

  · July 19th, 2019
  Please take into account that your categories may not account for my experience. My troubles commenced on the morning of day three when I was waiting in the hotel reception for the pick-up for the half-day Lisbon tour which I had been informed by the guide was scheduled for 9 am. At 9.15 I was told by reception that the guide had arrived at 8am and left at 8.12. The problem was that the time I was given by the tour guide was Spain time which is based on the hour earlier than Portugal. Reception said that they called me at 8.11am. Yes, they did; I answered and there was no response. I assumed it was a wake-up call to which, in each day previous, I had responded but never had a voice response. So when I got a second call a couple of minutes later, I picked up and set down the receiver. Following the reception information, I spent some time ringing Eurpopamund and waiting for a response; being informed to ring back 15 mins later to speak to an English communicator... In short, two hours later I was making my own way towards a hop-on-off bus ticket. In the meantime, the tour guide had been contacted and indicated that I would be picked up to join the transfer to the delegated Lisbon destination that evening. Guess what... I arrived at the hotel reception at 6.26pm. Approximately, 10 mins later the hotel reception said that the guide had come and gone at about 6.27pm!! I made my own way. So day 4 was a shambles as far as the official tour is concerned. I managed but experienced disappointment and pressure. When I sign up for tours it is due to the appeal of local expertise - having others to organise and know what to highlight. I also like the social interaction of tours. I missed that on day 4 and who knows the extent to which there was contact with day 5. I missed that on day 4 at least. For that reason, I wish to receive a refund. I am happy to leave that to your discretion for now but will correspond further pending outcome.
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  Europamundo commented on this review

  Hello Thanks a lot for writing us, to know about the situation you presented in destination. We sincerely apologize for the delay in replying you. I am so sorry for any inconvenience, and I would like to have you back in one of our tours. In... Show more
  Trip date: July 2019