Basque Country, Andorra and Barcelona with Lourdes

Customer Reviews

• TC

  · April 26th, 2025
  ⭐ Tour Review and Europamundo It’s important to give an honest review to help future travellers make informed decisions. During the tour, we experienced multiple guide and bus changes—probably a dozen guides in total. The tour was conducted in both Spanish and English. Usually, two guides took turns speaking in each language on the bus. Because of this setup, one fellow English-speaking traveller mentioned she would never use this company again. Personally, I didn’t mind and was fine with the arrangement. As with most tours, minor issues did occur, but the guides handled them professionally. Overall, I had a good experience. Would I travel with Europamundo again? Yes. ⸻ ⭐ TourRadar Review – Caution Advised (1 Star) This rating is for TourRadar, the booking platform—not the tour itself. TourRadar acts as a middleman between travelers and tour operators. When things go smoothly, all is well. But if something goes wrong, you’re often left to deal with it on your own. I’ve completed four tours through TourRadar—three were Ok. However, my Sri Lanka tour with Mango Vacations was a disaster. For weeks, the operator didn’t respond to my questions about pickup arrangements. Then, just one week before departure, they finally replied, saying the tour could not go ahead. They offered a last-minute change to the itinerary or the option to cancel—with this I lost my already-booked flights fare. It was a textbook bait-and-switch tactic, be it intentionally or otherwise. The operator, Mango Vacations, advertises 17 different tours as having daily departures—which raises serious doubts about their actual capacity. If you’re a non-EU traveller or in a country where TourRadar doesn’t have a local office, you’ll have little to no consumer protection. Booking through TourRadar is a gamble: if everything works, great. But if anything goes wrong, you’re on your own—they expect you to deal directly with the operator.
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• Hope

  · April 25th, 2025
  What made the trip a better experience, honestly, was the care that the tour guides took with the group. I would say the things we encountered that would probably be deal breakers for some were tolerable because of the guides. That said, I believe we had an overall good experience. If I had to make some recommendations: 1. There should be more bathroom breaks for those who are on medication or a bit older. 2. It was difficult to find food when we arrived late in the evening at our hotels. 3. I have been on tours where water and light snacks were provided (if on the bus for more than a couple of hours). I am sure this would be appreciated even if there is an additional charge for it. 4. The one-bag policy is unrealistic, as travelers from all over the world want to purchase souvenirs, etc. Maybe consider allowing two bags and charging a nominal fee to be included in the overall package. Again, I loved the care the guides took with the group, and this is the main reason I would recommend this tour company.
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• Sajeda

  · April 24th, 2025
  The guide Marie was not clear with her English language. Over all she was very sweet. The Amsterdam Diamond factory was not actually a Diamond Factory, it was a show room. They showed us diamonds worth EU 300,000 and wasted our time. Which tourist will buy 300,000 worth diamond. It was a diamond and watch showroom, please correct your wordings in the program page. Remove this from the list, there were many more good attractions in Amsterdam that could have been added. Bruges ,we did not have time for lunch or waffles, as we took a boat tour on our own, 1 Night in Bruges would be excellent, to enjoy the surroundings. Pls add boat tour its truly worth it. Montmartre, cable car was mentioned in teh pakage,but Marie said we have to pay our own,this is not right, and we did not take a cable car nor go up the hill. Paris was wonderful, the tour guide was execellent, and the double decker bus was execellent. Both hotels were excellent. Overall Europamondo is teh best travel agency worth its price, we will surely go with Europamondo in the coming months and every year. Ale was wonderful with communication with me, from start to finish. looking forward to booking our next trip. Sajeda khan
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