- Number of tours
- 161
- Age Range
- 1-99
- Number of reviews
- 44
- Response rate
- 92%
- Response time
- within 1 day
Sun Pyramid Tours Reviews (44)
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Nianning
Written on April 17th, 2025We, 4 travelers, had a very bad experience with the tour. 1) We didn't camp in White Desert, but we camped in Black Desert instead. The original plan was ch…Read moreSun Pyramid Tours commented on this review
Dear Dr. Nianning Zeng, Thank you for taking the time to share your feedback. We sincerely regret that your experience did not meet your expectations, and we truly appreciate the opportunity to address your concerns. Regarding the car accident, we want to assure you that safety is always our top priority. It is a standard safety measure to have at least two cars traveling together in the desert. This is essential in case of unexpected situations, such as a breakdown or an accident. If, God forbid, your car had been the one experiencing issues, having another vehicle nearby would have been crucial for support and assistance. As for camping in the White Desert, please note that we are obligated to follow governmental regulations and preservation laws. The White Desert is a protected national park, and the authorities strictly regulate camping within it. While some groups may receive approval to camp there on a given night, others may not, depending on police instructions at the checkpoints you may have encountered during your trip. These decisions are beyond our control and are made to preserve the natural environment and ensure travelers' safety. Regarding the tent arrangements, we have reviewed the correspondence between you and our representative and did not find any specific request for a large tent. Had we been informed in advance, we would have gladly arranged for one to accommodate your group. In fact, the quad tent (or any tent large enough to accommodate four people) actually costs less than arranging two separate twin tents. Additionally, if you had contacted us during the tour, we would have done our best to resolve any issues promptly and ensure your comfort. Despite the fact that no fault was found on our side, we still went ahead and refunded 10% of the total cost as a gesture of goodwill, in recognition of your discomfort. However, it seems that even this measure did not meet your expectations. We are always striving to enhance our services and sincerely appreciate your feedback as it helps us continue improving.Steven
Written on April 17th, 2025We had an unforgettable experience with Sun Pyramids Tours on a two-part journey through Egypt. The trip was flawlessly organized from airport pickup to the fin…Read more- RL
Rohan
Written on November 5th, 2024The places are cool but the guide ruined it by being demanding and disrespectful. - A
Alex
Written on October 19th, 2024This tour was amazing !! This desert is like an other planet ! Tour was super well organised and we did many more activities than we thought ! Roberta
Written on October 1st, 2024Very superficial and confusing organization. Little professionalism on the part of the 'local agency. Mediocre, inadequate handling of issues. Communicated that…Read moreSanaullah
Written on July 30th, 2024I don't recommend this company to be your tour company.Anonymous
Written on January 10th, 2024It was a long way to get there but finally what we saw was amazing. Good team of Sun Pyramids carving about our needs all the time. Thanks to Kareem who guided …Read moreSabine
Written on January 10th, 2024Sun Pyramids simply run the best tours and we will not consider any other agency for future trips to Egypt. You will feel safe in their hands as they employ the…Read more- AR
Andreas
Written on January 6th, 2024The tour was well organized. But, …,the tour guides did not always seem really interested in explaining or describing the very interesting excursion destinatio…Read more - K
Kathleen
Written on October 16th, 2023Our overnight trip to the White Desert was breathtaking! We were picked up in our Hotel by Ahmed, our tour guide from Sun Pyramids, and then transferred to the …Read more
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