Morocco All Aspects Tour

Customer Reviews

• JT

  Jean

  · June 6th, 2019
  I loved this tour! No one else was on the tour...
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  Morocco Discoveries commented on this review

  Glad to hear you had a wonderful Morocco Experience. We are all grateful for your kind comments. Come back and see us on another Morocco tour. Kindly, Khalil
  
  Trip date: November 2018
• PH

  Peter

  · November 11th, 2018
  I have rated the trip as good but I must qualify in saying that it could have been a disaster. It all started before the trip even started. In order to avoid 22hrs of connecting flights and layoff, I have decided to stay an extra day so that I can catch a direct flight. I have asked Tour Rada to arrange for a hotel close the airport for 150CAD, When I received my voucher prior to the commencement of the trip I noticed there wasn't one for the extra night hotel. I asked Mr. Kahlil from the tour operator Morocco Discovery but received no voucher. I then called Tour Rada to ask them to confirm if Mr. Kahlil cannot make the arrangement, I want a refund of my 150CAD and make my own arrangement. It was then Mr. Kahlil came back with a note saying that he already has a confirmation at the Hetel Atlas Sky Airport. I told him I am OK with the selection and he returned with a note saying it is "all confirmed". As you would have guessed by now, there was no confirmation on record when I show up. Fortunately, the driver Mr Abder (I think his full name is Abderaman) stayed with me instead of just dropping me at the hotel entrance. He ended up prepaying for the hotel. Apparently, Mr. Kahlil has given Mr Abder some money to pay for unforeseen expenses. That is a clear indication that Mr. Kahlil know well in advance that there will be a lot of "unforeseen" events. According to the brochure, the tour will be accompany by a "Tour Leader" and "An Excellent Cook" who will be cooking us best Moroccan breakfast and dinner. I believe the original plan was for a group of 10. When no one except me and my wife show up, I can understand why there are no tour leader or cook. What I cannot understand is that there seemed to be very little planning considering that the tour is scheduled to run every two weeks all the way to Dec 2019. Every morning involve a fury of phone calls between the driver and his car rental agency (Mr Abder works for the car rental agency not Morocco Discovery) to find out where we will be staying that night. Because Mr Kahlil do not communicate directly with Mr Abder, there appears to be a large number of calls just to relate the negotiations back and forth. Some times new hotels provided to the driver days before were changed and he only find out because I was asking some questions that requires classification. It was like a new crisis every day. We only ended up staying in one of the hotels listed in the voucher. All other accommodations are last minute arrangements, many of which are not even paid directly by Morocco Discovery. Mr Abder has to paid with the "emergency fund". He was not just my driver, he is also my pro bono tour guide, my guardian angel without whom, the trip would have been a total disaster. In all fairness, I must give some credit to Mr Kahlil as there were a lot of mistakes but he more than made up for them in most cases. There were 5 nights where we were suppose to stay in camps but we ended up staying in cottages at camp sites of guest houses instead. At the end of the day, I seriously doubt if he makes any money out of the trip. This leads me to the advice I have for travelers who plan to take the tour based on this review. I gave the tour an overall good rating not because the tour is well planned. On the contrary, if it was not for the herculean effort of the driver, the tour could easily have been a disaster. It now turns out to be one of the most memorable trip we have ever taken so far due to the many challenges overcame all along the way. However, this is no warranty that the same outcome is awaiting the next traveler. Please take into consideration all the warning signs not just our outcome. When I book a tour, I always look for one that seemed to be good value but one I think the operator can earn a fair return as well, a win win combination. A badly run tour that consistently loose money will eventually run out of options and ended up hurting themselves as well as their customers and suppliers. There is no fun to be abandoned in the middle of a tour when an operator went bankrupt. Based on my experience with this tour, there are ample warning signs for you to consider with care. Good luck.
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  Morocco Discoveries commented on this review

  Dear Mr. Hon Hin, Thank you for your input. Fair enough to write about your trip the way you feel. But I just need to make one thing clear to you that the driver/guide is our driver. I was the one who speaks to him every morning about the drastic... Show more
  Trip date: October 2018