Green Panorama end London

Customer Reviews

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  Dipak

  · August 17th, 2024
  I hope Europamundo does better job at communicating start time each morning at hotel desk, when we arrived in Barcelona, hotel staff had no info on next day departure or no sign on what to expect next day, almost missed bus in the morning as they started early.
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  Europamundo commented on this review

  Thank you for sharing your feedback. I’m really sorry to hear about the communication issues you experienced with the start times for your tours. I’ll make sure to pass your comments along to Europamundo so they can work on improving their... Show more
  Trip date: July 2024
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  Margie

  · September 27th, 2023
  We did not like being shifted to different groups and different busses. Some guides did not speak clearly in English and instructions and descriptions were hard to understand. Drive times were very long and we were often in the bus 12 or more hours a day. Sightseeing or free time in cities was too short. One guide, Mariano, was excellent and did a great job explaining things and giving us history of places we visited and many other interesting bits of information. He made sure everyone understood his instructions and knew what to do,
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  Europamundo commented on this review

  Dear Margie, Thank you very much for sharing your opinion about the tour with us. We are delighted to hear that you had a good experience with the guide. We have conveyed your message to Mariano, and he extends his gratitude for your kind words. We... Show more
  Trip date: August 2023
• LR

  Len

  · May 20th, 2023
  Transport and accommodation was good. The tour was fast paced and there were some very long days. It covers a lot of ground in a relatively short time and visits many very interesting places,. The tour stared off well with pick-up and transfer of hotels as scheduled but there was no information in the tour hotel about a morning start time or where to meet so we had to phone the emergency line to get this information. We met the friendly guide and other 20 passengers (most of whom had started the tour in Madrid) and set off next morning. Things went reasonably well for the next few days but there was a general lack of quality information from the guide. A group of Spanish-speakers joined the tour in Zurich and this changed the whole concept of the tour. Quite a bit of information was given in Spanish with less in English. English speakers at times were left in the dark. This reached a crisis point in Paris where the arrangements were a shambles. Guides and buses chopped and changed and there was no clear tour leader. All guides showed a clear preference to provide information in Spanish rather than English and to almost ignore the English speakers while having long one-on-one discussions with individual Spanish passengers. When information on times and locations were given in English they were often wrong or confusing. As one English-speaking couple said, "We might as well be on our own for all the reliable information we are getting". This problem continued until the end of the tour in London with some passengers getting on the wrong bus or waiting for 45 minutes past the advised time to catch a bus which turned out to have a different guide, In summary, the tour was potentially good but many days were too long (7am to 9.30pm) and there were no organised meal breaks on some days which meant that some passengers were not eating until after 10pm with no option but to use the hotel restaurant. We feel if the majority of passengers are Spanish-speakers this tour is not suitable for English-speakers and should not be advertised as such.
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  Europamundo commented on this review

  Europamundo is dedicated to making sure our guests have an exceptional experience from start to finish. It brings us joy to hear that our dedicated team of representatives made sure your first guided holiday with us was as unforgettable as you... Show more
  Trip date: May 2023